FAQs
MY PRINT ARRIVED DAMAGED. WHAT SHOULD I DO?
In the rare occasion that your print arrives damaged, please contact (weareprints2022@gmail.com) immediately to let us know about the issue and to request a replacement. It is important to document the damage by taking photos and keeping the damaged print and packaging until the issue has been resolved. We may need this information to process your request. Additionally, you should keep all receipts and order information handy in case you need to provide it as part of the resolution process.
MY ORDER IS LOST, WHAT SHOULD I DO?
If your order is lost, please contact us as soon as possible to let us know about the issue and to request a replacement or a refund. It is important to provide the seller with your order information, including your order number, the date of your purchase, and the shipping address, so that they can assist you. The seller may also need to contact the shipping company to try to locate your package. In the meantime, you should keep all receipts and order information handy in case you need to provide it as part of the resolution process.
CAN I CANCEL OR CHANGE MY ORDER?
All cancellations and order changes must be made within 24 hours of the original purchase. We custom print and frame each piece just for you so are unable to make adjustments once we begin the framing process.
What are you frames made of?
Wood frames are a popular choice for framing photography prints. These frames are available in a wide range of colours. You have the choice of chosing the style of frame that compliments your decor.